It is the policy of Kontotronics Limited to ensure that any Customer complaint against the company is dealt with in a professional and timely manner. Complaints, whether received in writing or by telephone will be acknowledged within 2-3 days of receipt. The acknowledgement will indicate the name and contact details of the person handling the complaint. The complaint will be fully investigated and a detailed response will be provided. A formal response will be sent to the complainant within seven days of completion of the investigation and if appropriate explaining the terms of any offer of settlement or remedial action to be taken.