Kontotronics is an Electrical / Electronics business that seeks to design electronic systems to an incredibly high standard. It is our firm policy to provide exceptional service to our customers.
To fulfil this stated aim the following Six C principles have been adopted in respect of customer service standards:-
Kontotronics is committed to providing exceptional quality Electrical electronic Design.
Kontotronics seeks to be a caring organisation and adopts a responsible and caring approach to the environment and working conditions.
All employees or representatives of the company will be instilled with the maxim of decent behaviour and courtesy; will exhibit customer friendly service skills and be knowledgeable, professional and courteous in meeting the needs of our customer.
All information obtained or incidentally gathered shall at all times remain confidential and only held in respect of conducting the business affairs at hand. No information will be released to third party organisations.
Good communication is seen as essential for a proper functioning business. Kontotronics can be reached by phone, fax, post and email. All correspondence will be responded to in a clear, concise and timely manner. Our aim is that all correspondence, from date of receipt, will receive a response within 2-3 business days; more complicated issues will receive an acknowledgement within the response time, and continuous updates on the progress of the case until a resolution is achieved.